Returns & Exchanges
At Jacaranda Living, we want you to be completely satisfied with your purchase of our fine linens and home accessories. If for any reason you are not happy with your order, we accept returns of unused, unwashed items in their original packaging within 30 days of delivery.
Initiate Your Return
Contact our customer service team via email or our online portal with your order number and the reason for your return to receive a Return Authorization (RA) number.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all tags are attached and the product is in its original condition to qualify for a full refund.
Ship the Item
Affix the provided shipping label or use a carrier of your choice to send the package back to our warehouse, ensuring you include the RA number inside the box.
Receive Your Refund
Once our team inspects the returned items, we will process your refund to the original payment method within 5-7 business days, excluding original shipping costs.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing